Shipping policy
Shipping Policy
Processing time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
- Slovenia: 1–3 business days
- EU countries: 3–7 business days
- Other countries: 7–14 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping costs Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Any applicable taxes and duties are included in the price for EU orders (VAT included).
Right to information In accordance with the Slovenian Consumer Protection Act (ZVPot-1) and EU Directive 2011/83/EU, the total cost of your order — including shipping — is clearly displayed before you complete your purchase.
Delays and issues If your order hasn't arrived within the estimated timeframe, please contact us at urban@urbanevmobility.com or call +386 41 863 501 and we will investigate with the carrier.
Returns For information on returns, please refer to our Return and Refund Policy.